This issue occurs when the desired Sonos household cannot be discovered by the Crestron Home system. Reconfigure devices in the Sonos app so that they are added to the Sonos household that is assigned to the Crestron Home system.Sonos System Settings Screen ‑ Devices Tab Scroll through the list of devices to determine which devices belong to different Sonos households.Tap the Devices tab on the Sonos System Settings page.Sonos System Settings Screen ‑ Multiple Sonos Households Found A "Multiple Households found" status is indicated for Discovery Result. Tap Sonos System in the Gateways in System screen, and then the gear icon next to the gateway to view the Sonos System Settings page. The Crestron Home system provides a notification of this issue on the Diagnostics screen.ĭiagnostics Screen ‑ Multiple Sonos Households Found A Sonos device is reporting as offline after it is moved to a different Sonos household.ĭevices from different Sonos households have been discovered on the network.Not all discovered Sonos devices may be added to the Crestron Home system.This issue occurs when multiple Sonos households are discovered by the Crestron Home system. The following sections describe troubleshooting procedures for some of the common issues that may occur when adding Sonos devices to the Crestron Home system. Pair Devices Screen ‑ Sonos (Living Room 1 Added) A warning icon is displayed next to the Sonos devices that cannot be added to the Crestron Home system. Once a device from a Sonos household is added to the system, Sonos devices that are in other Sonos households cannot be added. Pair Devices Screen ‑ Sonos (Devices from Multiple Households Shown) The Crestron Home system allows Sonos devices from one Sonos household to be added to the system.Īll discovered Sonos devices are listed in the unassigned devices list, regardless of their Sonos household.When configuring the Sonos system, remember the following: NOTE: If a Sonos device was previously connected to a different wireless network or a different household, the Sonos app will not display the Sonos device until it is added to the desired Sonos household.
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